Our office hours are from Mon to Fri (except Hong Kong public holidays,) 11:00 a. We are located in the GMT + 8 time zone and therefore please don't feel frustrated if you are not able to receive reply from us out of our office hours. All factory sealed items are not examined. Also, we cannot guarantee the condition of an outer box as an outer box gets dented after thousands miles of travel.
An outer box is just a part of the protection to the content only and is not considered as a part of the item. No compensation can be claimed if an outer box is damaged. This item is not insured. Buyers from countries that their postal systems do not facilitate this feature can still trace the item through us in an offline mode. Postal loss is defined as a case that the post office regards the item as lost in final. Completely brand new and factory sealed.